ethical marketing leadership for health products

Report unethical behaviour or appeal a ruling

The MCA is mandated to deal with complaints in respect of MCA members and in terms of the MCA Code.

Who may report Code Infringements?

Any person or entity may lodge a complaint against the promotional activities of an MCA member company (using the forms provided). The MCA does not have authority over non-members of the MCA.

Complaints must be submitted in writing to the Executive Director who is responsible for Code enforcement and will administer the complaint resolution process:

Consumer | HCP Complaints

Member complaints

Download form

* Fee

Deposit for lodging a complaint: R2 500 ex VAT
Balance of complaint fee (adjudication): R20 000 ex VAT

Lodge an appeal

Complaint rulings

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